not a graphic designer

About Me

Since my youngest age, I have been interested in IT and always knew that it was the field I wanted to pursue in the future. In a time when the internet was not yet available in my hometown, I played around with computer files to gain basic knowledge of operating systems. As I grew older, I continued to develop my skills and learned how to program basic HTML websites with a little bit of CSS. My interest in programming led me to enroll in an IT profile in high school, where I gained knowledge of programming languages such as C++ , PHP, JavaScript, and Java. After completing high school, I enrolled in college where I am currently pursuing an IT science degree with a specialization in Internet and Mobile Technology. I am currently on my fourth year of studies.

Skills

Education

  • UI/UX
    Desiging Web/App interfaces
  • Web Development
    Web app Development
  • App Development
    Building Android/iOS apps
  • Business Application Development
    Building ServiceNow business applications
  • 2022
    Building PHP, JS website based on with FusionCharts
  • 2023
    Senior ServiceDesk Analyst
  • 2024
    Citizen Innovator - ServiceNOW

My Services

Web Developer

Desinging and Developing Websites

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Computer Sience Specialist

Senior HelpDesk Analyst - IT support

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Business App Desinger

ServiceNOW Citizen Innovator

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ServiceNOW Citizen Innovator


As a Citizen Innovator in ServiceNow, I focused on leveraging the platform to streamline processes, enhance productivity, and solve business challenges through low-code/no-code solutions. My role involved identifying areas for automation and improvement within workflows, designing and building applications, and creating dashboards that offered actionable insights. I collaborated with stakeholders to gather requirements, tested solutions to ensure they met business needs, and provided support to ensure smooth adoption. My work empowered teams to work more efficiently and helped drive digital transformation initiatives across the organization.

Senior ServiceDesk Analyst


As a Senior Service Desk Analyst, I provided high-level support to end-users, troubleshooting complex technical issues and ensuring swift resolution to minimize downtime. I served as a primary escalation point for challenging incidents, guiding junior team members, and collaborating with other IT teams to solve problems effectively. My responsibilities included managing and prioritizing tickets, analyzing recurring issues to identify areas for improvement, and implementing best practices to enhance service quality. Additionally, I contributed to knowledge base updates, ensuring consistent support resources.

My Work

JavaFX MP3 Player

Desktop Application allowing listening to choosen music in Java and JavaFX

Workspace Website

Website based on PHP and JavaScript to keep the timing of machines at Kirchhoff-Automotive.

IT Store

Web store website with usage of Firebase. Website contain: Newest Items, quantity, Cart, login session, buy window with descripton and form to upload/sell new item.

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Weather


basic API usage

out of quota

Contact Me

hubertdabek2001@gmail.com

+48 796 245 299

Download CV

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